How can we help?
We support every asset we sell. Here's the fastest way to get an answer.
Email support
For bugs and technical questions. We usually reply within a few working days.
support@polymindgames.comCommunity Discord
Ask questions, share what you're building and follow development.
Join the Discord →Help us help you faster
Include these in your message and we can usually skip the back-and-forth:
Your invoice number
From your Asset Store purchase, so we can verify your license.
Versions
Your Unity version, render pipeline (URP or HDRP) and the asset's version.
Steps to reproduce
What you did, what you expected and what happened instead.
Console errors
The full error text from the Unity Console, plus a screenshot or video if it helps.
Common questions
Which Unity versions are supported?
Unity 6.3 and newer.
Which render pipelines are supported?
URP and HDRP. The Built-in render pipeline isn't supported.
Where do I buy the assets?
All Polymind assets are sold through the Unity Asset Store. Each asset page links straight to its store listing.
Can I use the assets in a commercial game?
Yes. Assets bought on the Unity Asset Store can be used in commercial projects under the standard Asset Store license.
Will I get the upcoming major updates?
Details about the upcoming updates, including how existing owners get them, will be announced here and on the Asset Store.
How do refunds work?
Purchases are made through the Unity Asset Store, so refunds follow Unity's refund policy.